Legal
Privacy Policy
This policy explains what information Spayflow collects, how we use it and the choices you have. It covers two situations: visiting this website, and using the Spayflow software as a program, staff member, partner hospital or applicant.
Information you give us on this website
When you request a walkthrough, we collect your name, work email, organization, and any details you choose to add: phone number, annual voucher volume, program type and a description of how you run your program today.
We use this information only to reply to your request, schedule a session and prepare a quote. We do not sell it, rent it or add you to a marketing list without your permission.
Information collected automatically
Like most websites, our hosting provider records basic technical details for each request, such as IP address, browser type, the page requested and the time. These logs are used to keep the site secure and working, and are kept for a limited period.
This website does not set advertising or tracking cookies. Fonts are loaded from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google when a page loads.
Information inside the Spayflow software
Organizations that subscribe to Spayflow use it to run their voucher programs. That can include applicant names and contact details, pet information, eligibility and income documents, voucher records, surgery records, invoices and payments.
For this information, the subscribing organization decides what is collected and why, and Spayflow processes it on that organization's behalf under our agreement with them. If you applied to a program, please contact that program directly with questions about your records. We will help them respond.
- Income documents are visible only to program staff. Partner hospitals see only what they need to treat the pet.
- Admins sign in with multi-factor authentication, and access is limited by role.
- Every access and change is recorded in an audit log.
- Each organization's data is kept separate from every other organization's.
- Data is backed up daily. Organizations can export their data at any time and receive a full export within 30 days of leaving.
Service providers we use
We share information only with companies that help us run Spayflow, and only as needed for that purpose:
- Vercel hosts this website and processes the requests it receives.
- Plunk delivers the email generated when you submit the walkthrough form.
- Google Fonts serves the typefaces used on this website.
We may also disclose information if the law requires it, or to protect the safety, rights or property of our users or the public.
How long we keep information
We keep walkthrough requests for as long as needed to follow up and maintain a record of our conversations, and delete them when they are no longer needed. Data inside the software is kept for as long as the subscribing organization's agreement requires, then returned or deleted.
Your choices
You can ask us to see, correct or delete the information you sent through this website by emailing hello@spayflow.com. Depending on where you live, you may have additional rights under local law, and we will honor them.
Children
This website and the Spayflow software are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
If we make material changes, we will update the effective date above and, where appropriate, notify subscribing organizations.
Contact us
Questions about this policy can go to hello@spayflow.com.